Refund and Returns Policy: How to track my refund and returns

“Your satisfaction is our priority. Our updated refund 2026 policy ensures a transparent process for all returns. Whether you are checking on my refund status or asking where’s my refund, our 24/7 support team is here to provide a clear and fast resolution for all your digital service billing needs.”

Refund Policy

Due to the digital nature of IPTV and reseller services:

All sales are final once the service is activated.
No refunds will be issued after activation or delivery of login credentials.
Refunds are not provided for:

Partial usage of the subscription
Device incompatibility
Internet speed or connection issues
User error or incorrect setup
Temporary outages,
channel changes, or buffering; etc.

If the service cannot be activated due to a verified technical issue on our side, we may, at our discretion:

Replace the service, or Provide account credit.

Refunds are not guaranteed and are evaluated on a case-by-case basis.

Reseller Policy

Reseller packages are non-refundable once delivered or activated.

Resellers are responsible for managing, supporting, and billing their own customers.

Abuse, misuse, or violation of our terms may result in immediate termination without refund.

Subscription Terms

Subscriptions are provided for fixed durations (e.g., 1 month, 3 months, 6 months, 12 months).

Subscriptions automatically expire at the end of the selected period unless renewed.

Service availability may vary due to maintenance, updates, or factors outside our control.

Account Suspension & Termination

We reserve the right to suspend or terminate any account without refund if:

Fraud or abuse is suspected
Payment disputes are initiated
Terms of service are violated
The service is misused or resold improperly

Payments

All payments must be completed in full before any subscription or reseller service is activated. By placing an order, you agree to our payment terms us to process your payment using the selected payment method.

Subscription Activation

subscriptions are delivered digitally and activated after payment confirmation.

Activation times may vary but usually occur within [ few hours].

Delivery Time

We strive to ensure prompt delivery of your orders. The estimated delivery time for products is as follows:

Inside Dhaka: 5 days
Outside Dhaka: 10 days

Please note that delivery times may vary depending on external factors.

Chargebacks & Payment Disputes

Customers must contact support before initiating any payment dispute or chargeback.

Unauthorized disputes may result in immediate service suspension or termination without refund.

We reserve the right to submit usage logs, activation records, and transaction details to payment processors when responding to disputes.

Service Disclaimer

IPTV services rely on multiple third-party systems. While we strive for stable service, interruptions, updates, or channel changes may occur and do not qualify for refunds.

Checkout Notice & Payment Guide

[!WARNING] Important: Payment in BDT Only Please be advised that our payment gateway processes transactions strictly in BDT (Bangladeshi Taka). While you may browse the store in your local currency, the final amount at checkout will be converted to BDT.

💱 How to Check Your Price

To see exactly how much you are paying in your local currency:

Use the Currency Converter tool in checkout page.
The current rate will be shown in checkout page

💳 Our Payment Service

We provide a seamless conversion service that allows you to pay using your international cards or local methods. Your bank will handle the final exchange from your currency into our BDT total based on the live rate shown above.

📞 Need Help?

If you face any issues with the conversion or payment, our support team is available for you.

Contact Information

For billing or payment-related inquiries, contact us at.

Phone Number :[+8801606239040(Whatsapp) ,+97332052639]

Email: [digitaltvservice35@gmail.com ]
FaceBook : [ https://www.facebook.com/DigitalTVServicesSBH ]